Shipping policy
Shipping Policy – CoolSquared (Operated by GAL INT LIMITED)
Last updated: 04/04/2026
This Shipping Policy applies to purchases made through the CoolSquared online store. CoolSquared is a trading name of GAL INT LIMITED, a company registered in England and Wales. The store is hosted on Shopify, and order fulfilment is managed through automated systems integrated with third-party suppliers.
1. About Us
CoolSquared is owned and operated by GAL INT LIMITED (“we”, “us”, “our”).
Our website is powered by Shopify, and we use automated fulfilment software (including AutoDS) to process and deliver orders via third-party suppliers.
2. Fulfilment & Order Processing
All orders are processed using an automated fulfilment system.
- Once an order is placed, it is automatically transmitted to third-party suppliers via AutoDS for processing and dispatch.
- We do not physically stock or handle products.
- Orders are typically processed within 1–3 business days (excluding weekends and UK public holidays).
- Processing times may vary depending on supplier availability and demand.
While we monitor order flow, we do not have direct control over supplier handling times or dispatch operations.
3. Shipping & Delivery
Orders are shipped directly from third-party suppliers to customers.
- Estimated delivery times: Typically 5–15 business days, depending on destination and supplier.
- Delivery timeframes are estimates only and are not guaranteed.
- We will take reasonable steps to ensure delivery within a reasonable timeframe in accordance with applicable consumer laws.
For UK and EU customers, orders will be delivered within 30 days, unless otherwise agreed.
4. International Shipping
We are based in the United Kingdom but ship worldwide.
- International deliveries may be subject to customs clearance procedures.
- Delivery times may vary depending on destination country and local logistics.
5. Tracking Information
Where available, tracking information will be provided once your order has been dispatched.
- Tracking details are generated by third-party carriers via our automated fulfilment system.
- Customers are responsible for monitoring tracking updates and ensuring they are available to receive deliveries.
6. Delivery Responsibility & Risk
In accordance with UK consumer law:
- Responsibility for goods remains with us until they are delivered to the address provided by you.
- Once a package is marked as delivered by the carrier, responsibility transfers to the customer.
7. Lost, Stolen, or Damaged Packages
We will comply with our legal obligations as the seller.
- If your order is not delivered, please contact us so we can investigate with the supplier and carrier.
- If your order arrives damaged, you must notify us within 48 hours of delivery with supporting evidence.
However:
- We are not responsible for loss or theft occurring after confirmed delivery to the address provided.
- We are not liable for issues caused by third-party logistics providers, though we will provide reasonable assistance in resolving such issues.
8. Incorrect Address Information
Customers are responsible for ensuring that all shipping details are accurate at checkout.
- We are not responsible for failed deliveries due to incorrect or incomplete address information.
- Additional shipping charges may apply for re-delivery if an order is returned.
9. Customs, Duties, and Taxes
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees.
- We have no control over these charges and cannot estimate them.
- Delays caused by customs are outside our control.
10. Shipping Delays
We are not responsible for delays caused by factors outside our reasonable control, including:
- Third-party supplier processing delays
- Courier or postal service disruptions
- Customs clearance procedures
- Weather or global logistics disruptions
- High demand periods
11. Your Legal Rights
Nothing in this Shipping Policy excludes or limits your statutory rights under applicable law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
12. Contact Information
For any questions regarding shipping or your order, please contact:
GAL INT LIMITED
Email: olannovation@gmail.com
By placing an order with CoolSquared, you acknowledge and agree to this Shipping Policy.